Making a Home Emergency Claim

The purpose of emergency insurance is to ensure that, in the event of an unforeseen disaster, you can easily file a claim and have your situation remedied promptly. With Wintarsons, you can rest assured that you will be taken care of quickly and professionally, giving you peace of mind.

Any claims relating to a Home Emergency, Plumbing & Drainage, Electrics, and Boiler & Central Heating cover. Please have your policy number to hand when possible when contacting the claims team. Your policy number will be displayed on your confirmation email/letter and your certificate of insurance.

Preferred Management Solutions Ltd (PMS)
Preferred House
4-5 Merchant Court
Business Park
NE31 2EX

Tel: 0191 466 1115
Phone lines open: 24 hours a day, 365 days a year

Making a Kitchen and Home Appliance claim

Any claims relating to kitchen appliance or home appliance, ie washing machine, fridge/freezer, cooker or television are required to be submitted online using the claims form via the Claims Administrators website.

Click Here - Claims Administraton Website

MB&G Insurance Services Limited
Cobalt Business Centre
Cobalt Park Way
NE28 9NZ

If you have any problems completing the claims form, or any queries please do not hesitate to contact the Claims Administrator on 0191 258 8153 or email