Captured paramValue: NoCode Wintarsons | FAQs | Frequently Asked Questions | Insurance You Can Trust

Frequently Asked Questions

General Questions

We are a customer-focused insurance provider obsessed with eliminating the hassle of emergencies in our customers' homes. Our passionate team wakes up each day eager to devise innovative and superior methods of delivering exceptional service and ensuring our customers' peace of mind. We have one key belief that drives everything we do.

We will contact you every 12 months for you to review the suitability of your policy. If you bought an annual policy, we will provide details concerning your renewal in plenty of time prior to the anniversary of your policy. Unless you wish to cancel your insurance coverage with us, you need do nothing more and your policy will automatically renew on the anniversary date using the payment details we have on file.

Payments can be made using a credit or debit card, or alternatively, via PayPal. All payments are processed on an annual basis.

Yes, simply email us at info@wintarsons.co.uk, and we can set up a new payment date.

Email us at info@wintarsons.co.uk, and we will get new documents or terms and conditions sent straight out to you. You can download the latest terms and conditions from the relevant product pages.

Yes, Wintarsons is regulated by the Financial Conduct Authority. Our registration number is 986536.

Insurance Premium Tax is a government tax on various types of insurance policy including car, home, and travel which every insurance provider has to charge. Government changes to IPT could unavoidably increase your quote.

With our No Price Hike Promise, your premiums won't go up when you renew—so you get peace of mind and predictable costs. The only exception is if the Insurance Premium Tax (IPT) increases; in that case, your premium will only change by the exact amount of the IPT adjustment. We're committed to fair, transparent pricing, so you'll never face any unexpected surprises.

Yes, proof of purchase is required to validate your appliance insurance claim. Here are some acceptable forms of proof:

Receipt: A copy of the original receipt from the retailer showing the purchase details.
Invoice: An invoice that includes the appliance details, purchase date, and retailer information.
Order Confirmation: An email confirmation of your order if the appliance was purchased online.
Contact the Retailer: If you no longer have the receipt or invoice, reach out to the retailer where you purchased the appliance. They may be able to retrieve your purchase details from their records.
Bank or Credit Card Statements: If you used a bank card or credit card for the purchase, you can provide a copy of the transaction from your statements. While this may not serve as formal proof of purchase, it can help establish that the purchase was made.

If you have any questions about acceptable proof of purchase or need assistance, feel free to contact our customer service team at 020 3882 8775. We’re here to help!

The cost of a repair depends on the type of breakdown and the appliance involved, so it’s difficult to provide an exact price upfront. However, Wintarsons ensures that repair costs are kept as low as possible by working with a trusted network of engineers who offer competitive rates. Here’s how it works:

Per-Claim Limit: Each claim is covered up to the per-claim limit specified in your Policy Schedule.
Excess: If your policy includes an excess, you will need to pay this amount for each claim before the insurance covers the rest.
Discounted Repair Costs: Wintarsons leverages its network of engineers to secure better-than-market repair costs, ensuring you get great value.

For example:
If your per-claim limit is £1,500 and the repair cost is £400, the claim will be fully covered (minus any applicable excess).
If the repair cost exceeds your per-claim limit, you will need to pay the difference.

Home Emergency

In the event of an emergency, please call the claims administrator Preferred Management Solutions Ltd

Tel: 0191 466 1115

You will need the following information: Your policy Number and Information about the emergency.

An emergency is a sudden and unexpected incident that impacts on your ability to go about your day to day life as normal. It is an issue that needs resolving urgently. If you were to lose your keys and couldn’t get into your own house, for example, you’d need to sort that out right away; if there was a sudden leak, you’d need to patch things up as soon as possible to avoid flooding and further problems that could make your home uninhabitable.

With our Home Emergency cover, one of our trusted engineers will be dispatched to fix your boiler if it breaks down unexpectedly, provided it is serviced annually.

Yes, where a permanent repair is completed, we'll guarantee the work for 12 months from the date of the claim.

We cover domestic gas boilers under the age of 15 years.

No, this type of policy does not cover the general maintenance of your home, this would include repairing dripping taps, replacement of leaking pipes and thermostats/temperature timings.

Yes, all of our expert contractors are fully vetted and we regular and consistently review the quality and standard of their work.

Our 24/7 call centre has an average call answer time of 9 seconds. 84% Our UK wide trusted tradesperson network are deployed within 30 minutes and we have a average claim lifecycle of 49.5 hours.

Many boilers, especially older boilers, cannot be fixed as spare parts are hard to come by – or are just very expensive compared to the value of the boiler itself. If your domestic boiler is less than 7 years old when the emergency occurs and the domestic boiler is declared beyond economic repair, we will contribute towards a replacement. The amount of the contribution will be £250.

No, a boiler service is not included as a standard (unless stated otherwise in your policy certificate). Your boiler must be maintained and serviced in accordance with the manufacturers recommendations.

1. Get fresh air immediately; make sure you open all doors and windows to ventilate the area.
2. Turn off the gas emergency control valve (also called gas emergency shut off valve) at the meter, unless the meter is in a basement or cellar or at the LPG bulk tank or storage vessels.
3. Contact the relevant National Gas Emergency service number for your area.

England, Wales and Scotland Call 0800 111 999 for Naturel Gas or for LPG Contact number on bulk storage vessel or meter.
In Northern Ireland Call 0800 002 001 for Naturel Gas or for LPG Contact number on bulk storage vessel or meter

Landlord Home Emergency

Landlord Home Emergency cover is a type of insurance that provides assistance in the event of an emergency at your rental property that poses a risk to health, safety, or property.

The policy typically covers emergencies such as boiler breakdowns, plumbing issues, electrical failures, and security breaches like broken windows or doors. Please refer to the policy document on our website for a detailed list of covered emergencies. The policy typically covers emergencies such as boiler breakdowns, plumbing issues, electrical failures, and security breaches like broken windows or doors. Please refer to the policy document on our website for a detailed list of covered emergencies.

While it's not legally required, having Landlord Home Emergency cover can provide peace of mind by ensuring you have support in case of unexpected incidents at your rental property. While it's not legally required, having Landlord Home Emergency cover can provide peace of mind by ensuring you have support in case of unexpected incidents at your rental property.

In the event of an emergency, please call the claims administrator Preferred Management Solutions Ltd

Tel: 0191 466 1115

You will need the following information: Your policy Number and Information about the emergency.

Yes, there are certain exclusions and limitations to the cover. For instance, routine maintenance and pre-existing issues may not be covered. Please refer to the policy document on our website for a comprehensive list of exclusions. Yes, there are certain exclusions and limitations to the cover. For instance, routine maintenance and pre-existing issues may not be covered. Please refer to the policy document on our website for a comprehensive list of exclusions.

It is ultimately up to you as the landlord. If you have given your tenant permission to do so, they may be able to make a claim on your behalf. However, it's always recommended to review your policy documents or consult with your insurance provider for accurate information.

1. Get fresh air immediately; make sure you open all doors and windows to ventilate the area.
2. Turn off the gas emergency control valve (also called gas emergency shut off valve) at the meter, unless the meter is in a basement or cellar or at the LPG bulk tank or storage vessels.
3. Contact the relevant National Gas Emergency service number for your area.

England, Wales and Scotland Call 0800 111 999 for Naturel Gas or for LPG Contact number on bulk storage vessel or meter.
In Northern Ireland Call 0800 002 001 for Naturel Gas or for LPG Contact number on bulk storage vessel or meter

Kitchen and Home Entertainment

All Claims are required to be submitted online using the claims form via the Claims Administrators website

Claims Administration Website

If you have any problems completing the claims form, or any queries please do not hesitate to contact the Claims Administrator

By Email: claims@mbginsurance.co.uk
By Phone: 0191 258 8153

With Wintarsons home entertainment insurance, you won't need to wait long periods of time for your fridge, freezer, washing machine, or cooker to be repaired or replaced. Repairs and replacements of appliances can be costly and stressful, which is why you should be protected. There is nothing worse than an expensive repair or replacement bill when your tumble dryer or cooker breaks down. With our wide selection of appliance insurance plans, you can avoid this hassle.

You can insure up to 10 appliances under one policy up to the total cumulative purchase prise value.

Wintarsons flexible kitchen appliance insurance cover enables you to choose which household appliances are most important to you that you wish to protect. We cover your most important appliances in the event of mechanical breakdown, electrical breakdown and accidental damage.

Domestic Appliance Product(s)

Wintarsons flexible kitchen appliance insurance cover enables you to choose which household appliances are most important to you that you wish to protect. We cover your most important appliances in the event of mechanical breakdown, electrical breakdown and accidental damage.

Domestic Appliance Product(s)

The age limit for appliances is 8 years old. Any appliances over 8 years old at inception, pre-owned, pre-existing faults or second-hand items will not be covered.

Unlimited claims on appliances per calendar year.

The maximum amount that we will cover you for during your policy period.

Yes, it is required that you provide proof of purchase for every appliance you insure with us.

Yes, it is required that you provide proof of purchase for every appliance you insure with us.

You must provide information on the appliances you wish to cover. You will need to provide Make, Model, Purchase price and Date purchased.

No, sorry! You can't insure an appliance if it is used for a commercial purpose or on a commercial premises.

Recommend A Friend

Step 1
Share your unique link to introduce friends or family to Wintarsons

Step 2
They take out a policy using your link giving them a 10% discount.

Step 3
Once their policy has been validated we will refund you 10% of the price you paid for your policy.

There's no limit! Refer as many friends as you like to keep earning rewards.

Anyone you want - as long as they buy a policy, you'll be eligible for your reward.

All policies except Landlord Cover

You should expect to receive your reward within 60 days from the policy purchase date of the person you referred. In the case of a successful referral, your reward will be paid out as 10% of the price you paid for your policy. The reward will be paid back into the same paypal account that you purchased your policy with using the email address from the payment. PayPal transfers may take up to two hours to appear in your account when processed.

You won't be able to get your reward if the person you referred:

  • bought their policy via a price comparison website.

  • was just renewing their policy, rather than buying a new one.

  • Cancelled their policy within the 14 days cooling off period.

    • Only policies that have been bought online using your unique referral link are eligible to get a reward.

    Still, have a question?

    • avatar
    • avatar
    • avatar
    • avatar
    • avatar

    If you have further questions do not hesitate to contact us.

    Contact us